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Privacypolicy

Personal Information Protection Policy

The Company recognizes its responsibility to society to protect all Personal Information (including "Specific Personal Information") handled by the Company in connection with its mobile telecommunications equipment rental operations, sales operations and digital contents of the Company and protects the rights of information owners and observes laws and regulations concerning Personal Information and other relevant norms and standards. Moreover, in order to accomplish the matters described below, the Company has created Personal Information protection management systems, constantly practices awareness of the latest trends in IT technology, changes in the expectations of the public, and shifts in the economic environment, etc., and engages in continuous Company-level efforts to implement improvement measures.

  • The Company acquires, uses, and provides Personal Information within the limits of appropriate business execution, staff recruitment, and personnel management, etc. The Company does not handle Personal Information outside the scope necessary for the attainment of its specified purposes of use. The Company takes necessary steps to that end.
  • he Company observes personal information protection laws and regulations, governmental guidelines, and other norms and standards.
  • In order to safeguard the accuracy and safety of Personal Information, the Company implements information securities measures and other safety management precautions, and makes efforts to prevent that Personal Information is accessed without authorization, lost, destroyed, falsified, or divulged. Moreover, steps shall be taken to ensure immediate mitigation in case of a relevant event.
  • The Company responds promptly and in good faith to complaints and consultations concerning its handling of Personal Information. Moreover, the Company responds in accordance with laws and regulations to request from customers asking for the disclosure, etc. (meaning any of Notification of Purpose of Use, disclosure, correction, supplementation, deletion, or termination of use or termination of provision) of their own Personal Information held by the Company that is subject to disclosure.
  • In order to protect the Personal Information of customers and to accommodate changes in laws, regulations, and other norms and standards, the Company reviews its Personal Information protection management system in a timely and appropriate manner and continuously implements improvements.

Contact for complaints, consultations, and requests for disclosure, etc.

Telecom Square, Inc.
Customer Personal Information Service Desk
Address: Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
E-mail:privacy@telecomsquare.co.jp
Tel: 03-3239-3278 Business hours: Mon-Fr 10:00-16:00

Concerning the Handling of Personal Information

Personal information such as the name and address of customers handled by the Company in connection with the mobile telecommunications equipment rental operations, sales operations of the Company, digital contents of the Company (including information concerning transactions between customers and the Company or between customers and external service providers of the Company; hereinafter, "Personal Information") is treated as follows in accordance with the Personal Information Protection Policy of Telecom Square, Inc.

Concerning the purpose of use of Personal Information handled by the Company

The Company uses acquired Personal Information within the scope of the following purposes.

Personal Information held by the Company Purpose of use
Service provision
  • For the mobile telecommunications equipment rental services and related services provided by the Company.
  • For the marketing of products traded by the Company.
  • For marketing purposes, including marketing/advertising according to interests, and other products and services of our company.
  • For the implementation of questionnaire surveys and the analysis of survey results.
  • For the analysis of service usage, analysis of policy implementation, measurement of the effectiveness of policy implementation, analysis for the planning of new services, analysis for service quality improvement and customer service improvement, and for other types of analysis and survey implementation.
  • For responding to customer opinions, wishes, and inquiries.
  • For the prevention of improper contracts, improper usage, and non-payment, and for surveys and responsive action should any of the above occur.
Dissemination of direct mail, etc.
  • For the dissemination of direct mail or e-mail concerning information on seminars, exhibitions, and product presentation events hosted, co-hosted, or endorsed by the Company.
  • For the dissemination of direct mail or e-mail concerning information on services and products by the Company.
Recruiting and personnel management
  • Management of job applicants and as reference for matters pertaining to personnel management, work organization, welfare, and administrative tasks.
Service provider operations Note 1
  • For the performance of service provider operations by the Company.

Note 1: This information constitutes no Personal Information subject to disclosure for the purposes of the Company.

Concerning the use of cookies

The Company uses cookies and other tracking technologies to obtaining information about customers. Cookies are a mechanism that saves information (Identification information of browsers used for access etc.) specified by the website operator on the terminal that accessed the website. The Company confirms the access status etc. of each browser to the website and server. When customers use the browser cookies are used for the purpose of adjusting the composition of the website so that way the customers can use it in a more convenient environment. Customers can refuse to use cookies in the browser setting change. However, in that case, please acknowledge beforehand that the company may provide a different view of the website, and some of the services may not be available. Please contact each browser provider for browser setting change.

Concerning the outsourcing of personal information handling by the Company

The Company can outsource tasks underlying the procurement of goods and the provision of services by the Company with regard to its normal business operations.

Inquiries by telephone

The Company can make recordings of telephone calls in order to enhance the quality of customer service as well as for reference purposes.

Concerning personal information subject to disclosure

  • Corporate name
    Telecom Square, Inc.
  • Personal information protection manager
    General Manager, Personnel and General Administration Group
  • Purpose of use of Personal Information subject to disclosure
    For details concerning the purpose of use of Personal Information held by the Company that is subject to disclosure, see above in "Concerning the purpose of use of Personal Information handled by the Company."
  • Contact for complaints concerning the handling of Personal Information subject to disclosure
    Telecom Square, Inc.[Customer Personal Information Service Desk]
    Address: Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo
    E-mail:privacy@telecomsquare.co.jp
    Tel: 03-3239-3278 Business hours: Mon-Fr 10:00-16:00
  • Accrediting Personal Information Protection Organization
    The Company is accredited by JADAC, accreditation organizations with respect to personal information. For opinions, requests, or complaints concerning the handling of Personal Information by the Company, the information desks of the after-mentioned personal information accreditation organizations can be contacted.
    • JADAC Information Desk
      Center for the Protection of Personal Information in Telecommunications
      Sugamo Muromachi Bldg., 2-11-1 Sugamo, Toshima-ku, Tokyo (A unit of Japan Data Communications Association)
      (TEL):03-5907-3803
      Business hours: Mon - Fri 10:00 - 12:00 and 13:00 - 15:00 (Closed on weekends, national holidays, and New Year holidays)
  • Concerning requests for disclosure, etc., of Personal Information subject to disclosure
    The Company will respond appropriately in case of requests from customers asking for disclosure, etc., of their Personal Information held by the Company that is subject to disclosure. Disclosure requests should be made as follows.
    • Documents required for disclosure requests
      In order to make a disclosure request, please download the prescribed application form below. Please mail or hand-deliver the form to the Company together with the necessary documents. Application for disclosure, etc. (PDF) Power of attorney (PDF) A public document identifying you as the owner of the requested information (or the agent of the information owner) must be presented. Public documents usable for personal identification (PDF) (Requests for Notification of Purpose of Use or disclosure requests incur a charge of ¥1,000 (including VAT). If sent by postal mail, cash registered mail should be used.)
    • Mailing address for request forms
      Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
      Telecom Square, Inc. Customer Personal
      Information Service Desk
      After a request has been received, it takes about two weeks for the Company to issue a written response.

※[Concerning the handling of Personal Information of customers obtained through disclosure requests]
Personal Information of customers obtained by the Company through disclosure requests is handled exclusively within the scope necessary for responding to the disclosure request.